At Able, we pride ourselves on taking good care of everyone we work with, including the carriers who literally move the freight from Point A to Point B. We’ve found that when our carriers feel respected and valued– like the crucial team members they are– their shipments tend to go more smoothly. Freight arrives on time, and everybody wins.

Here’s a sneak peek at some of the ingredients in our Happy Carrier = Happy Customer recipe:

• Create a streamlined onboarding process for carriers. When a carrier is interested in hauling for a broker, we make it as simple and straightforward as possible, while still doing our due diligence to ensure the carrier is qualified.
• Be responsive to drivers. This is really the heart of the matter when it comes to broker-carrier communication. We believe in being responsive to carriers throughout the shipping process. Whether it’s communicating initial instructions from the shipper or troubleshooting an unexpected delay, we believe in prompt, clear communication. I often say bad news doesn’t age well, especially in the shipping industry.
• Pay carriers on time. We honor our commitments to our carriers and pay on the agreed-upon terms– even if the shipper hasn’t paid us yet.

The ingredients are simple and our Google reviews speak for themselves– when a broker has a carrier’s back, everybody wins – including your customers.

If you’ve been looking for a freight partner who helps everybody win, let’s talk! 

Liz Wayne